Astea International has launched Astea Alliance 8.0, a service lifecycle management (SLM) software suite. The solution is aimed at service-centric organisations.
The vendor claims that companies will see proactive insight to customer interactions, improved customer satisfaction and experiences. improvements over 7.0 include better knowledge management, Sarbanes-Oxley compliance and escalation utilities.
"Astea Alliance is one of the most widely-used service lifecycle management solutions on the market today and I am very proud of this new version," said Zack Bergreen, Chairman and CEO of Astea International. "This is a pivotal release for not only Astea but the industry itself, and one which will have a dramatic impact on the way organizations deliver service as more and more companies begin to view and leverage service as a competitive differentiator and revenue generator. Astea has always been in the forefront. We continue to leverage our breadth and depth of experience and expertise to deliver leading solutions that are mission critical to organizations where customer service is strategic."
Features include a process-driven user interface, service-centric business intelligence, contract management capabilities and logistics enhancements.
Wednesday, 28 February 2007
Tuesday, 27 February 2007
Semiconductor Industry Lobby on SOX
SEMI, a lobby organisation for the semiconductor industry has made representations to the U.S. Securities and Exchange Commission and the Public Company Accounting Oversight Board (PCAOB). The subject of their ire, the usual suspect, Section 404 of the Sarbanes-Oxley Act 2002.
An $18 billion industry is cited as one reason for amdending the act. Semi claims its members are highly exposed to the competitive consequences of costs imposed by U.S. capital markets regulation. In particular where there is no benefit to their customers or their shareholders.
"Our member companies are committed to maintaining internal controls that provide reasonable assurance that the company has effective and efficient operations and reliable financial reports. SEMI is told that the SOX 404 process is too much about assurance and not enough about reasonable, cost- effective assurance," said Victoria Hadfield, president of SEMI North America. "SEMI believes that the Proposed SEC Guidance and the PCAOB's recommendations for improving AS-5 must restore the concept of 'reasonableness' to the overall Sarbanes-Oxley compliance process. Furthermore, the new rules need to encourage management and the auditors to work together to eliminate duplicative, costly, and wasteful evaluations."
An $18 billion industry is cited as one reason for amdending the act. Semi claims its members are highly exposed to the competitive consequences of costs imposed by U.S. capital markets regulation. In particular where there is no benefit to their customers or their shareholders.
"Our member companies are committed to maintaining internal controls that provide reasonable assurance that the company has effective and efficient operations and reliable financial reports. SEMI is told that the SOX 404 process is too much about assurance and not enough about reasonable, cost- effective assurance," said Victoria Hadfield, president of SEMI North America. "SEMI believes that the Proposed SEC Guidance and the PCAOB's recommendations for improving AS-5 must restore the concept of 'reasonableness' to the overall Sarbanes-Oxley compliance process. Furthermore, the new rules need to encourage management and the auditors to work together to eliminate duplicative, costly, and wasteful evaluations."
Sunday, 4 February 2007
Mobius DocumentDirect Versions
Mobius Management Systems has launched new versions of its DocumentIDirect(R) suite of products. The application allows companies to access electronically stored information across computing environments.
DocumentDirect is based on service oriented architecture (SOA) and allows users to search for and retrieve documents stored in multiple, disparate repositories. Deployment and maintenance of multiple viewing clients, according to Mobius is thus made defunct.
"Productivity is dramatically improved when users no longer have to log onto several different systems to retrieve all the information they need to complete a task or satisfy a customer service request," said Tamir Sigal, senior product manager at Mobius, "and operating costs are reduced by eliminating multiple desktop viewers. Further, unified access to disparate information goes a long way to ensuring legal and regulatory compliance, especially in light of recent changes to the Federal Rules of Civil Procedure that make any electronically stored information subject to legal discovery requests. These products help organizations quickly and cost-effectively find 'the needle in the haystack.'"
"We wanted to make it easier for all our users to respond to customers and legal discovery obligations," explained Leigh Miller, CPCU, business technology solutions manager at SCFB. "It was important that we have the ability to archive, easily search and present all electronically stored information in its original native format, including images, Microsoft Office documents, e-mails, and policies, which are in AFP format. To improve productivity and user experience, we integrated DocumentDirect for the Internet with our .NET application for use in underwriting, policy inquiry, and claims and very soon we will be able to display thumbnails of documents, which will be one more way to speed information retrieval."
Enhancements include a new user interface, improved search returns, improved graphical annotation, one-click email and integration with IBM's Advanced Function Print.
DocumentDirect is based on service oriented architecture (SOA) and allows users to search for and retrieve documents stored in multiple, disparate repositories. Deployment and maintenance of multiple viewing clients, according to Mobius is thus made defunct.
"Productivity is dramatically improved when users no longer have to log onto several different systems to retrieve all the information they need to complete a task or satisfy a customer service request," said Tamir Sigal, senior product manager at Mobius, "and operating costs are reduced by eliminating multiple desktop viewers. Further, unified access to disparate information goes a long way to ensuring legal and regulatory compliance, especially in light of recent changes to the Federal Rules of Civil Procedure that make any electronically stored information subject to legal discovery requests. These products help organizations quickly and cost-effectively find 'the needle in the haystack.'"
"We wanted to make it easier for all our users to respond to customers and legal discovery obligations," explained Leigh Miller, CPCU, business technology solutions manager at SCFB. "It was important that we have the ability to archive, easily search and present all electronically stored information in its original native format, including images, Microsoft Office documents, e-mails, and policies, which are in AFP format. To improve productivity and user experience, we integrated DocumentDirect for the Internet with our .NET application for use in underwriting, policy inquiry, and claims and very soon we will be able to display thumbnails of documents, which will be one more way to speed information retrieval."
Enhancements include a new user interface, improved search returns, improved graphical annotation, one-click email and integration with IBM's Advanced Function Print.
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